Cancel/ Change Order

Cancel / Change Order

Last Updated: November 2025

At Yardstart (“we,” “us,” “our”), we understand that customers may need to update or cancel orders after purchase. This Cancel & Change Order Policy explains the conditions, timelines, and procedures for requesting modifications or cancellations.

We strive to process and ship orders quickly, often within 1–2 business days. For this reason, all modification or cancellation requests must be submitted as soon as possible.

1. Order Processing Window

All orders placed on yardstart.com enter our processing queue immediately.

Handling Time: 1–2 business days

Order Cut-Off Time:

Orders placed before 5:00 PM (EST), Monday through Friday, begin processing the same business day.
Orders placed after 5:00 PM (EST) or on weekends/holidays begin processing the next business day.

Because of this fast processing schedule, cancellation or change requests are time-sensitive.

2. Canceling an Order

2.1 Cancellation Eligibility

You may request a cancellation within 2 hours of placing your order.

Cancellation is possible only if:

The order has not yet entered the packing stage.
The item has not been shipped.
The carrier tracking number has not been created.

Once an order has been packed or shipped, we are unable to cancel it.

2.2 How to Request a Cancellation

To request cancellation, contact us immediately with:

Full name
Order number
Email used during purchase
Reason for cancellation (optional)

Email: support@yardstart.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

2.3 Refund for Canceled Orders

Approved cancellations receive a full refund to the original payment method. Refunds typically appear within 3–5 business days, depending on your bank.

We do not charge cancellation fees.

3. Changing an Order

Customers may request order modifications within the same 2-hour window.

3.1 Types of Changes Allowed

If the order has not been packed or shipped, you may request:

Size changes
Color changes
Quantity adjustments
Updating the shipping address
Replacing an item with another product
Correcting customer information (name, email, phone number)

Changes cannot be made once the order has shipped.

3.2 Changing the Shipping Address After Ordering

Address changes are permitted only before the order is shipped.

If the package has already been handed to the carrier:

We cannot modify the address.
You may contact the carrier directly to attempt an intercept or rerouting.
If delivery fails, the order may return to us and be processed as a return.

4. If the Order Has Already Shipped

Once your order has shipped, we are unable to:

Cancel the order
Change the items
Modify the shipping address
Update variations (size, color, style)

If you no longer want the item:

Wait for delivery.
Submit a return request under our 60-day Return & Refund Policy.

You will receive a full refund with no fees, as long as the item meets return conditions.

5. Refusing Delivery

You may refuse delivery only if:

The wrong item was sent.
The package is visibly damaged.

If you refuse the package for personal reasons:

The package will return to our warehouse.
The return will be processed under our standard policy.
A full refund will be issued once inspected.

We do not charge refusal or restocking fees.

6. Pre-Order or Back-Order Modifications

If certain products are temporarily unavailable as pre-orders or back-orders:

Orders may be canceled anytime before shipping.
Orders may be modified if the new product is in stock.
Full refunds will be issued for unavailable items.
Customers will be notified via email if delays occur.

7. Promotional Orders & Discount Codes

7.1 Adding a Discount Code After Purchase

We cannot apply discount codes retroactively after an order has been completed.

7.2 Changing Items in Promotional Orders

Changes may alter the discount or total cost. Customers must approve the revised pricing before we proceed.

8. Out-of-Stock Items

If an item becomes unavailable after your order is placed, we will:

Notify you immediately
Offer a free upgrade or replacement
Offer full cancellation and refund
Offer store credit (optional)

No fees will ever be charged for out-of-stock cancellations.

9. Order Errors Caused by Yardstart

If the issue is our fault (wrong size/item, missing item, defect), you may request:

A free replacement
A free exchange
A full refund

We cover all costs including replacement shipping and return shipping.

10. How to Contact Us

If you need to cancel or change an order, reach us as soon as possible:

Yardstart – Customer Support
Email: support@yardstart.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Website: yardstart.com

Business Address: 192 W VILLA RD VILLA RICA, GA 30180, UNITED STATES

Cancel/ Change Order