Return & Refund

Return & Refund Policy for Yardstart

At Yardstart, customer satisfaction is our top priority. We want you to love your purchase, but if for any reason you’re not completely happy with your order, we’ve created this Return & Refund Policy to ensure that the process is simple and hassle-free. Please read the details below to understand our policy on returns and refunds.

Return Policy

We offer a 60-day return policy for all our products, giving you ample time to decide if the item is right for you. If you’re not satisfied with your purchase, you can return it within 60 days from the date of delivery.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused, unworn, and in its original condition.
• The item must be returned with all original packaging and tags still attached.
• T-shirts, Bags, and Mugs are eligible for return.
• Digital products are non-returnable.

How to Initiate a Return

If you wish to return your item, please follow these simple steps:

1. Contact Us: Reach out to our customer support team at support@yardstart.com to initiate the return process. Include your order number, the product you wish to return, and the reason for the return.
2. Return Authorization: Our team will provide you with a return authorization and instructions on how to send the item back to us.
3. Ship Your Return: Once you receive the return authorization, securely package the item and ship it back to the address provided by our support team.

Refund Policy

We aim to process all refunds promptly. If you are eligible for a refund, it will be processed within 10 business days after receiving the returned item.

How Refunds Work

• Full Refunds: Once we receive your returned item and confirm that it meets our return criteria (unworn, unused, in original packaging), we will issue a full refund to your original payment method.
• No Restocking Fees: We do not charge any restocking or processing fees for returns.

If the product does not meet the return conditions, we will notify you and discuss options for the next steps.

Refund Processing Time

• Once we approve your return, the refund will be processed within 10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Non-returnable Items

• Digital Products: As these are delivered immediately and cannot be returned or resold, digital downloads are not eligible for a return or refund.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at support@yardstart.com with your order number and photos of the damaged product. We will either send you a replacement or issue a full refund, depending on your preference.

Exchange Policy

At this time, we do not offer direct exchanges. However, you can return the item you no longer want and place a new order for a different item.

Summary of Return & Refund Process

We’re committed to making your shopping experience as smooth as possible. If you have any questions regarding our Return & Refund Policy or need assistance with your return, please don’t hesitate to reach out to us at support@yardstart.com.